After your payment is verified we will process and ship your order. Orders placed on business days before 17:00 CEST will be shipped out the same day, otherwise the next business day. Please note that engraved products need extra 1 business day for processing, after which they will be shipped.
We have a free worldwide shipping* option: DHL Global Mail (National Post Delivery).
DHL Global Mail handles the shipping process until the parcel reaches the country of destination. After that, the parcel will be handed over to your local post services to deliver it to your address.
DHL Express (extra fast) shipping is available for selected countries. Costs of this service vary between €9 - €20 for most countries.
For a detailed overview of country specific delivery times please take a look at the table below.
Delivery times per country:
National Post Delivery (Free) | DHL Express | |
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All countries | 10-20 days | 2-4 business days |
Country | National Post Delivery (Free) | DHL Express |
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United States | Up to 25 days | 2-4 business days |
Mexico | Up to 25 days | 2-4 business days |
Canada | 7-14 days | 2-4 business days |
All other countries | 6-20 days | 2-4 business days |
National Post Delivery (Free) | DHL Express | |
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All countries | 10-20 days | 2-4 business days |
National Post Delivery (Free) | DHL Express | |
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All countries | 6-15 days | 2-4 business days |
Country | National Post Delivery (Free) | DHL Express |
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Netherlands | 1 business day | |
Belgium | 1 business day | |
Luxembourg | 1-2 business days | |
Germany | 3-8 days | 1 business day |
Italy | 6-12 days | 1 business day |
France | 3-9 days | 1 business day |
Austria | 4-7 days | 1 business day |
Switzerland | 3-10 days | 1 business day |
Spain | 6-15 days | 1 business day |
United Kingdom | 4-7 days | 1 business day |
Sweden | 6-13 days | 1 business day |
Denmark | 6-10 days | 1 business day |
Portugal | 7-11 days | 1 business day |
Greece | 18-34 days | 1 business day |
All other countries | 3-8 days | 1 business day |
Country | ARAMEX Standard |
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Saudi Arabia | Up to 10 business days |
United Arab Emirates | Up to 10 business days |
Kuwait | Up to 10 business days |
Israel | Up to 10 business days |
Oman | Up to 10 business days |
Qatar | Up to 10 business days |
Egypt | Up to 10 business days |
All other countries | Up to 10 business days |
Premium shipments with DHL Express receive a tracking message on their email and mobile cellphone number. With DHL's On Demand Delivery (ODD) feature it is possible to manage the shipment easily. With ODD it is possible to change when, where and how the delivery will take place. It is possible to:
For all orders to countries within European Union customs are included, that means that there is no need to pay extra for your package upon arrival.
For orders to countries outside of European Union unfortunately duties and taxes are not included in the price. We ship your items with DHL, but be aware that extra costs (customs and taxes) may be charged in your country. If you wish to learn about potential fees that apply in your country, it is best to contact your local customs office.
Experience peace of mind with our new Shipping Protection feature, designed to provide you with added assurance throughout your purchase journey. With Shipping Protection, you gain the advantage of expedited resolution in the rare event of a lost package. Unlike traditional processes that can take weeks for shipping companies to complete their investigations, our Shipping Protection ensures prompt action. If your package is lost, we’ll promptly send you a replacement without waiting for lengthy investigations, allowing you to choose between a swift refund or immediate reshipment. It’s our way of prioritizing your satisfaction and minimizing any inconvenience.
Please note that this process applies exclusively to packages confirmed as lost; in cases where tracking status shows delivery confirmation, further investigation may be necessary to verify the status.
We hope you're happy with everything you buy from WoodWatch. If this is not the case, you can return your purchase within 45 days after receipt with our returns portal. Please note the following before making a return:
Do you want to return something?
Would you like to exchange a product? First register your return in our return portal and then contact us here for your exchange request.
*Is your product engraved? Then we will charge an extra fee. Scroll down to learn more about our return policy for engraved products. For damaged products, we’d like to refer you to our warranty policy.
1. Click 'start a return' and enter your email address and order number.
2. Tell us which products you want to return and why. Proceed to the next step
3. Choose a carrier of your choice and confirm your return.
4. Your return label is immediately created. We will also automatically send you the label by email.
5. Pack your return carefully with minimal movement space for the shipped products.
6. Hand over your package to the chosen carrier and have the barcode scanned.
We will process the exchange or refund within 10 working days of receipt.
In addition to these shipping costs, we charge a restocking fee for engraved products. Below you will find an overview with an indication of the return costs and shipping times per region. The charges will be deducted from the refundable amount.
Country | Regular Orders | Engraved Orders | Shipping time |
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All countries | €40,00 | €40,00 + Restocking Fee* | 8+ business days |
Country | Regular Orders | Engraved Orders | Shipping time |
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All countries | €25,00 | €25,00 + Restocking Fee* | 4 business days |
Country | Regular Orders | Engraved Orders | Shipping time |
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All countries | €25,00 | €25,00 + Restocking Fee* | 4 business days |
Country | Regular Orders | Engraved Orders | Shipping time |
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All countries | €25,00 | €25,00 + Restocking Fee* | 4 business days |
Country | Regular Orders | Engraved Orders | Shipping time |
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The Netherlands | €6,95 | €6,95 + Restocking Fee* | 2-8 business days |
All countries | €8,00 | €8,00 + Restocking Fee* | 2-8 business days |
Country | Regular Orders | Engraved Orders | Shipping time |
---|---|---|---|
All countries | €30,00 | €30,00 + Restocking Fee* | 2-8 business days |
*Please see: “What is a Restocking Fee?”
Engraving products costs us extra time and resources. That's why we charge a restocking fee for engraved products when they’re returned. We charge the engraving cost you can see on the product page.
To return an engraved product, you can use our returns portal. The costs will eventually be deducted from the refundable amount.
Each WoodWatch product is made with an eye on quality, including the materials used to make your product. Before a product is shipped, it has undergone multiple tests to ensure the highest possible quality and workmanship. From the date of delivery, the product is warranted for a period of no longer than two years.
We advise treating your product with appropriate care to maximise their lifetime. We explicitly cover product defects that are caused by normal usage. Warranty does not apply to self-inflicted damage caused by inappropriate treatment. Our product categories have different warranty conditions specified below:
We offer a 24-month warranty on watch internal movement, strap and watch case in accordance with the above terms of use. |
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We offer a 24-month warranty on the eyewear frame and temples in accordance with the above terms of use. |
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We offer a 24-month warranty on our bracelets in accordance with the above terms of use. |
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We offer a 24-month warranty on our jewellery products in accordance with the above terms of use. |
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If you would like to file a warranty claim, please contact our support team here. To find a quick solution, we ask you to provide as much information as possible, including your order number and pictures of the defect. If your warranty claim is approved, you should make the return for further inspection. After inspection, we will either repair or replace the product accordingly. The product will then be shipped back to you with standard shipping. We will cover the shipping costs for the the reshipment of your product.
*Enjoy free worldwide shipping on orders over €50.